## Atlassian SME - Amrut Software

**Job Category:** [Software Development](/content/job-category/software-development/index.html) [Devops](/content/job-category/devops/index.html)

**Job Type:** [Full Time](/content/job-type/full-time/index.html) [On-Site](/content/job-type/on-site/index.html)

**Job Location:** [Mumbai](/content/job-location/mumbai/index.html) [Onsite](/content/job-location/onsite/index.html) [Pune](/content/job-location/pune/index.html)

**Role:** Atlassian SME (Subject Matter Expert)

**Experience required:** 2–4 Years

**Positions:** 4 Nos.

**Job Location:** Pune, Mumbai, onsite / Hybrid

**Overview:** We are looking for a skilled **Atlassian SME(Subject Matter Expert)** with hands-on experience in configuring and supporting tools like **Jira**, **Jira Service Management**, **BitBucket** and **Confluence**. The ideal candidate should have strong experience in administration, automation, and basic development/scripting to enhance Atlassian platform capabilities.

### **Key Responsibilities**

- Administer and configure Atlassian tools including Jira Software, Jira Service Management, and Confluence
- Design and manage:
  - Workflows
  - Screens
  - Permission schemes
  - Notification schemes
- Configure and maintain JSM features:
  - Request types
  - SLAs
  - Customer portals
  - Knowledge base integration
- Develop and manage automation rules
- Work on scripting/customization using tools like ScriptRunner or REST APIs
- Integrate Jira with third-party applications
- Troubleshoot issues and provide L2/L3 support
- Participate in migration activities (Server/Data Center to Cloud)
- Document solutions and processes in Confluence

### **Required Skills**

- 2–4 years of hands-on experience with Jira and Jira Service Management
- Strong understanding of:
  - Workflows
  - Issue types
  - Custom fields
  - Permissions
- Experience with Jira Automation
- Basic scripting/development knowledge:
  - **Groovy (ScriptRunner)** OR
  - **JavaScript / REST APIs**
- Good knowledge of JQL
- Understanding of ITSM processes (Incident, Problem, Change)

### **Good to Have Skills**

- Experience with apps/tools:
  - ScriptRunner
  - Automation for Jira
  - Assets (Insight)
  - Time to SLA
- Experience in **Atlassian Cloud environments**
- Exposure to Agile/Scrum methodologies
- Knowledge of email configurations and user onboarding

### **Preferred Qualifications**

- Atlassian certifications (ACP-100, ACP-420, etc.)
- Experience in migration (Data Center to Cloud)
- Experience in integrating Atlassian tools with external systems

### **Soft Skills**

- Strong communication and stakeholder management
- Analytical and problem-solving skills
- Ability to work independently and in a team

### **Behavioural Skills**

- Resolve and communicate technical issues of projects and explore alternate solutions to the team and customers.
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Is able to understand the customer and internal company communication with ease.